Third-party claim · 4 min read

Third-party accident claim: which documents should you prepare?

The short answer: For the first conversation, participant and vehicle details, the incident information and a claim number if available are usually enough; the exact list depends on the case.

The short answer

For the first conversation, participant and vehicle details, the incident information and a claim number if available are usually enough; the exact list depends on the case.

The minimum for first contact

Prepare the date and location, contact details, basic vehicle information and whether the car is drivable. Add the claim number if the insurer has issued one.

Share documents through an agreed channel

Do not send more personal data than is needed for the first contact. Agree a secure way to share any required documents later.

What can change the document list?

The reporting route, insurer position, vehicle ownership or financing and planned repair scope can all affect what is needed next.

This is general information, not a decision on a specific claim

This is general information, not a decision on a specific claim. The right next step depends on the documents, damage and insurer’s position.

Tell us what happened

Want to discuss your case?

At first, basic details about the accident, vehicle and visible damage are enough. Documents can be shared later through an agreed secure channel.

Do not send documents or sensitive data in the first step.