The short answer
Before repair, check the policy variant, excess, settlement model and required approvals; the current policy terms and claim documents control the next step.
Repair variant and parts
Policy terms may define the calculation method, parts route, workshop conditions or excess. Do not assume one policy works like another.
Deadlines and approvals
Check notification, inspection and repair-start obligations. A financed vehicle may require an additional approval.
Review before accepting the vehicle
Discuss the documents, repair scope and settlement model before work begins. The possible service route depends on the actual policy.
This is general information, not a decision on a specific claim
This is general information, not a decision on a specific claim. The right next step depends on the documents, damage and insurer’s position.