The short answer
A cashless repair uses an agreed settlement route between the repairer and insurer; liability, repair scope and settlement rules should be confirmed before work starts.
Confirm liability and the settlement rules
A cashless model is not identical for every claim. Confirm the required approvals, documents and accepted repair scope before the vehicle is booked in.
The scope may change after dismantling
If further damage is found, document it and agree how it will be handled before work outside the confirmed scope continues.
Handover and records
At handover, discuss the completed work, documents and any recommendations. The exact process depends on the agreed repair and settlement.
This is general information, not a decision on a specific claim
This is general information, not a decision on a specific claim. The right next step depends on the documents, damage and insurer’s position.